Return Policy

Gift Shop and Gold Filled Jewelry

Gift shop items can be returned within 30 days for store credit. Store credit will only be given for the purchase price of the item(s). Gift shop items must be returned in the condition received. Otherwise, return(s) may be rejected.

With the exception of earrings, gold filled jewelry items can be returned within 30 days for store credit. Store credit will only be given for the purchase price of the item(s). This excludes gold filled earrings. Due to sanitary reasons, all earrings are final sale. Eligible jewelry must be returned unworn and in the condition received. Otherwise, return(s) may be rejected.

Candles

Candles can be returned within 30 days for store credit. To ensure your satisfaction with the scent, we recommend purchasing samples before committing to a full-sized candle. Candles must be returned in the condition received. Otherwise, return(s) may be rejected.

Rings and Loose Stones

Please let us know if you are unhappy with your ring purchase so we can work to make it right. We carefully inspect each ring before it is shipped out. In the unlikely event a defect was missed, please contact us within 30 days of receiving your ring(s) so that we can correct the issue. Due to the custom and unique nature of each ring and loose stone, we do not offer returns, exchanges or store credit for any ring purchase from any collection. This includes our diamond, gemstone and moissanite engagement rings, ready to ship rings and loose stone purchases.

Ring warranty

Limited 1 year manufacturer warranty on engagement and eternity rings. Manufacturer warranty does not cover loss of any center stone, any certified diamond or any stone larger than 0.10ct. Within the first year, if an accent stone of 0.10ct or less falls out, it will be replaced one time free of charge. For a monetary fee, rhodium plating can be done. The warranty does not cover normal wear and tear and/or physical abuse, loss of precious stones, theft or loss. Services and repairs done by anyone or any company other than Vintage 1989 will void all warranties for your ring. We recommend getting all jewelry insured and having ring prongs tightened at least once a year.

Charles & Colvard Warranty

Please select here

Kori Moissanite Warranty

"All Kori Moissanite comes with a Limited Lifetime Warranty. This warranty guarantees that the moissanite will not cloud, discolor or fracture under regular "wear and tear." Kori Moissanite guarantees against all manufacturing defects, including any change in color or clarity of tile moissanite. This includes cut, color and clarity of the stone, but does not include standard wear and tear (including chipping, fracturing of the stone, etc). In the rare case that a Kori Moissanite experiences a manufacturing flaw that affects the color, clarity or cut of the stone, Kori Moissanite will repair or replace the moissanite free of charge. (NOTE: Kori Moissanite will not pay for, nor reimburse any fees required to return the moissanite to Kori Moissanite.) If the moissanite is set in a piece of jewelry, we recommend removing the stone and returning the stone only to Kori Moissanite. Additional fees may be required to inspect, clean and then remove the moissanite from the jewelry, as well as to reset the moissanite in the jewelry"- Kori Moissanite Manufacturer