Return Policy
Gift Shop and Gold Filled Jewelry
Gift shop items can be returned within 30 days for store credit. Store credit will only be given for the purchase price of the item(s). Gift shop items must be returned in the condition received. Otherwise, return(s) may be rejected.
With the exception of earrings, gold filled jewelry items can be returned within 30 days for store credit. Store credit will only be given for the purchase price of the item(s). This excludes gold filled earrings. Due to sanitary reasons, all earrings are final sale. Eligible jewelry must be returned unworn and in the condition received. Otherwise, return(s) may be rejected.
Candles
Candles can be returned within 30 days for store credit. To ensure your satisfaction with the scent, we recommend purchasing samples before committing to a full-sized candle. Candles must be returned in the condition received. Otherwise, return(s) may be rejected.
Rings and Loose Stones
Please let us know if you are unhappy with your ring purchase so we can work to make it right. We carefully inspect each ring before it is shipped out. In the unlikely event a defect was missed, please contact us within 30 days of receiving your ring(s) so that we can correct the issue. Due to the custom and unique nature of each ring and loose stone, we do not offer returns, exchanges or store credit for any ring purchase from any collection. This includes our diamond, gemstone and moissanite engagement rings, ready to ship rings and loose stone purchases.
Ring warranty
Limited 1 year manufacturer warranty on engagement and eternity rings. Manufacturer warranty does not cover loss of any center stone, any certified diamond or any stone larger than 0.10ct. Within the first year, if an accent stone of 0.10ct or less falls out, it will be replaced one time free of charge. For a monetary fee, rhodium plating can be done. The warranty does not cover normal wear and tear and/or physical abuse, loss of precious stones, theft or loss. Services and repairs done by anyone or any company other than Vintage 1989 will void all warranties for your ring. We recommend getting all jewelry insured and having ring prongs tightened at least once a year.
Charles & Colvard Warranty
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